Eugene population has a growth increase of 4.7% from 2017 to 2021.
Daily Response Time
In 2017 the daily average time it took to respond to a call was 42 minutes on average. In 2021 the daily average response time was 52 minutes per call.
|Year||Daily Average Response per Call in Minutes|
What Affects Response Time?
Any of the following three factors by themselves could increase response time to non-emergencies. Right now, Eugene faces all three. Calls have increased since 2017. Staff resources are constrained due to exits and a robust hiring process that can take up to 18 months. Both combine to create staff shortages.
- Number of calls is up
- Severity of calls is up
- Staffing levels are down