Emergency: The Eugene Police Department responds quickly to emergency calls.
Non-emergency: Community Safety Officers are being hired to handle more non-emergency calls and help provide faster response time.
Not all calls receive police action. By policy, not all calls receive a response due to limited resources.
Average Calls Per Day
Between the years of 2017 to 2021, calls for assistance from the public have increased by 12.4 percent, except for 2020 and 2021, which were affected by the pandemic.
In the same period of time, calls initiated by officers have decrease by 18.8 percent. When officers respond to more public initiated calls, they have less time to be proactive.
Not All Calls Receive Police Action
By policy, some calls do not receive a response. For example, a vehicle accident that has no injuries and is not impeding traffic. Some calls are referred to other city departments. Callers may indicate a situation has been resolved or hang up without completing the call.