Filing a Complaint

To file a complaint about a potential violation, please provide the exact address of the property where you believe a violation exists, or the address of an adjacent property.

It is easier to locate and confirm a violation when you provide as much detail as possible. You can report it the following ways:

Building Codes and Work Without Permit

Complaints are accepted anonymously via email or by mail, fax, phone or in person. It is helpful for you to provide contact information in case we have questions about your complaint. For questions, or more information, please call 541-682-5819.

Rental Housing Program

Complaints can be submitted only after the tenant has communicated in writing to the owner or property manager and more than 10 days have passed. Use our online complaint form and include a copy of the tenant’s notice to the landlord. Complaints can be submitted by mail, email, fax, and phone or in person. For questions, or more information, please call 541-682-8282.

Nuisance Zoning and Short-Term Rentals

Complaints can be submitted through our online form, or by mail, e-mail or in person. Please provide contact information in case we have questions about your complaint, and indicate if you wish the complaint to be confidential. For questions, or more information, please call 541-682-5819.

Check the status of a complaint.

How We Respond

Public health and safety are our first priority when staff investigates reports of potential violations. We also respond to community livability issues.

If the issue is not addressed by Planning and Development staff, we will provide a referral to the appropriate city or community resource that can help.

If the issue is covered by codes we enforce, staff will investigate and follow-up with the property owner and person who submitted the complaint. Our goal is to ensure livability and resolve compliance situations before they reach the need for enforcement action, which could include civil penalties.

Case Type Priority List 

Priority CategoryCriteria DescriptionType of ViolationsResponse Goal
Priority 1 – UrgentImminent safety and health threats; imminent impact to the environment/natural resources
  • Dangerous buildings – uninhabitable living conditions, no utilities
  • Camping with dangerous or unsanitary conditions
  • Raw sewage discharge
24-48 hours
Priority 2 - High
High health, safety or environmental risks; may be time sensitive
  • Open/vacant structures
  • Work without permits – actively working
  • Setback issues for structures under construction
  • Major sidewalk obstructions
  • Vision Clearance
  • Rodent infestation
  • Unpermitted tree removal
  • Open/accessible pool
5 days
Priority 3 - MediumMinimal life-safety issues; adversely impacting quality of life; Nuisance related
  • Work without permits – existing structure
  • Animals
  • Setback issues for structures already existing
  • Home occupation standards
  • Minor sidewalk obstructions
  • Occupancy
  • Rodent harborage
  • Noise
  • Garbage
  • Junk
  • Odor
10 days
Priority 4 - LowNuisance related; does not cause irreparable harm; aesthetic
  • Signs on public property
  • Lighting standards
  • Graffiti
  • Unlicensed junk vehicles
  • Overgrown vegetation
As available

While the goal is to respond to all complaints, staffing resources may not allow response to complaints which are not priority 1, 2, or 3.

Contact Us

  1. Code Compliance

    Atrium Building
    99 W 10th Ave.
    Eugene, OR 97401
    Ph: 541-682-5819
    Fax: 541-682-6806